General Questions
What types of IDs and lanyards do you offer?
We offer a variety of ID cards including PVC, magnetic stripe, proximity, and smart cards. Our lanyard options include polyester, nylon, tubular, woven, and eco-friendly materials. Customization options are available for all products.
What are the standard sizes for ID cards?
The standard size for ID cards is 85.60 mm × 53.98 mm (3.375" × 2.125"), also known as CR80. Other sizes are available upon request.
Can I order custom lanyards with specific colors and designs?
Yes, you can order custom lanyards in a wide range of colors and designs. You can provide your own design or work with our design team to create one.
What file formats do you accept for custom designs?
We accept most common file formats including PDF, JPEG, PNG, and AI (Adobe Illustrator). For best results, please provide high-resolution files.
What is the minimum order quantity for custom IDs and lanyards?
The minimum order quantity varies depending on the product. Typically, the minimum order for custom ID cards is 50, and for lanyards, it is 100. Contact us for specific details.
Ordering Process
How do I place an order?
You can place an order by visiting our website, calling our customer service hotline, or emailing us with your requirements and design files.
What information do I need to provide when ordering ID cards?
For ID cards, please provide:
- Name
- Photo (if required)
- Company/Organization name
- Design layout or template
- Any additional information such as barcodes or magnetic stripes
How long does the printing process take?
The printing process typically takes 5-7 business days from the approval of the final design proof. Larger orders may take longer. Rush orders are available for an additional fee.
Can I see a proof before my order is printed?
Yes, we provide a digital proof for your approval before proceeding with the printing. It is important to review and approve the proof to ensure accuracy.
Shipping and Delivery
Do you offer international shipping?
Yes, we offer international shipping. Shipping fees and delivery times will vary based on the destination.
How will my order be shipped?
Orders are shipped via standard carriers such as FedEx, UPS, or DHL. You will receive tracking information once your order has been shipped.
What are the shipping costs?
Shipping costs depend on the size and weight of the order, as well as the destination. Shipping costs will be calculated at the time of order.
Pricing and Payment
How much do custom ID cards and lanyards cost?
Prices vary depending on the type, quantity, and customization options. Contact us for a detailed quote.
What payment methods do you accept?
We accept major credit cards, PayPal, bank transfers, and company checks. Payment terms will be discussed at the time of order.
Are there any discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact our sales team for more information on bulk pricing.
Troubleshooting and Support
What should I do if I receive damaged or incorrect items?
If you receive damaged or incorrect items, please contact our customer service team within 7 days of receipt. We will arrange for a replacement or refund as necessary.
How can I get help with designing my ID cards or lanyards?
Our design team is available to assist you with creating the perfect design for your ID cards and lanyards. Contact us to discuss your needs and we'll help you through the process.
What if I have a problem with my order?
If you have any issues with your order, please contact our customer service team. We are here to help resolve any problems quickly and efficiently.
Additional Services
Do you offer any accessories for ID cards and lanyards?
Yes, we offer a range of accessories including badge holders, clips, retractable badge reels, and badge ribbons.
Can you handle large-scale projects or ongoing orders?
Yes, we are equipped to handle large-scale projects and ongoing orders. Contact us to discuss your specific requirements and we'll tailor a solution for you.
